We offer the highest quality hair, sourced directly from India, the only place in the world where hair is donated for religious purposes. Our company founders have searched far and wide to find the most luxurious human hair to provide our customers and consultants.
How it Works
The LumiBloom Promise
We want you to be happy! It’s that simple.
India is the only place in the world where hair is donated for religious purposes. The Relay Collective team traveled throughout India to find the best and most reliable source of natural, high quality human hair to carry the LumiBloom name. We learned a lot from our Indian partners, for instance…
Our Return Policy
If you are not absolutely delighted with your LumiBloom hair please contact your Relay Collective Consultant for assistance.
Returns on LumiBloom hair will only be accepted on hair that has not been opened, worn, or tampered with. Hair that has been tampered with in any way will not be accepted for return. Hair must be returned within 14 days from the date of purchase.
To return LumiBloom hair, please contact firstname.lastname@example.org. We will then contact you with a RMA form that you must fill out and include with your return, along with your original invoice, and packaging. Once your return has been received by Relay Collective, Relay Collective will determine if the hair is accepted for return and if so will issue you LumiBloom credit or store credit. If Relay Collective determines that the hair has been opened, worn or tampered with in any way, the hair will not be accepted for return.
You will be responsible for shipping costs and restocking fees on all returns. We encourage you to track your shipment as Relay Collective will not be responsible for lost returns.
From time to time Relay Collective, at its sole discretion, may exchange hair under the following conditions:
– No chemical processing of the hair has taken place, and;
– The weft is not cut, punctured or sewn through.
Meeting the conditions listed above does not guarantee that an exchange will occur. Exchanges will be made at Relay Collective’s sole discretion. Requests must be made to email@example.com within 14 days from the date of purchase. Any exchange requested after 14 days will be ineligible. If an exchange is approved, you may exchange the product for one of equal or lesser value.
Relay Collective offers a 30 day money back guarantee on all hair care products. To return a hair care product please contact firstname.lastname@example.org within 30 days from the date of purchase. We will then issue an RMA which must be filled out and included with your return, along with your original invoice. Once your return has been received a refund will be issued. You will be responsible for the shipping cost and restocking fees on your returned item.
Please note: Only hair or hair care products purchased on online or directly from a Relay Collective website, are eligible for exchange or may be returned for refund or store credit. Any product purchased from a third party, including an independent Consultant’s stock, is not eligible for return or refund.
ALL of the hair marketed as INDIAN, BRAZILIAN, MALAYSIAN, PERUVIAN and most other types of hair on the market are sourced from INDIA. LumiBloom hair is collected from regions throughout India ranging in a variety of altitudes and climates. This plays a role in the texture, shade and density of the hair. Like in the United States, depending on where the donor lives and the time of year, their hair texture and color changes. Wow right! So with that said, our Brazilian and Malaysian hair is collected from different temples across India where the hair has wave and density patterns that is most like women in Brazil and Malaysia, respectively.